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1. Platform & Services
Q1: What is G Collective?
G Collective is a collectible card platform combining Marketplace and Oripa. Marketplace offers trading services for cards and collectibles; Oripa offers random collection experiences centered on cards and collectibles with transparent rules on each event page.
1. Platform & Services
Q2: Is G Collective a first-party store or a marketplace?
G Collective may offer first-party services, third-party seller listings, and Oripa events. Product and event pages disclose transaction details, price, delivery methods, and applicable rules.
1. Platform & Services
Q3: Does the platform provide financial investment or guaranteed returns?
No. Prices of cards and collectibles may fluctuate. The platform does not provide investment advice, guaranteed returns, principal guarantees, financial products, or virtual-asset trading services.
2. Marketplace FAQ
Q4: How long after payment will my order ship?
In general, items ship according to the product page and platform rules. Pre-orders, graded items, high-value items, Vault items, or cross-border shipments may take longer; check your order page for status.
Popular2. Marketplace FAQ
Q5: What if I don't receive my item?
Open an issue on the order page or contact customer service. The platform will review payment records, logistics records, seller proof of shipment, delivery confirmation, and carrier responses.
2. Marketplace FAQ
Q6: What if the card is fake or not as described?
Submit photos, video, unboxing records, grading proof, or other materials within the required timeframe. The platform will handle the case using listing text, seller photos, logistics records, and evidence from both parties.
2. Marketplace FAQ
Q7: When does the seller get paid?
After the buyer pays successfully, funds are not necessarily released to the seller immediately. The platform releases payouts after confirming order status, logistics, buyer confirmation, disputes, refunds, seller risk, and payout rules.
3. Oripa FAQ
Q8: What is Oripa?
Oripa is a random collection experience centered on cards or collectibles. Users participate based on price, prizes, quantities, odds, delivery methods, and rules disclosed on the event page.
Popular3. Oripa FAQ
Q9: Can I get a refund for Oripa?
If a result has not yet been generated or revealed, cancellation may be requested per the event page and platform rules. If a result has been generated or revealed, except where required by law, duplicate charges, system errors, misleading disclosures, failure to receive entitled content, or platform-attributable issues, refunds are generally not available solely because results did not meet expectations.
3. Oripa FAQ
Q10: How are Oripa prizes shipped?
After obtaining a shippable physical prize, follow the platform flow to confirm recipient details and shipping methods. The platform may offer storage, combined shipping, Vault, or other features as stated on the event page and announcements.
3. Oripa FAQ
Q21: How long do I have to claim physical prizes?
Physical prizes you win are stored in My Collection. Please request in-person pickup or shipping within 14 days of winning; after the claim deadline the prize may expire or be handled per platform rules. Event pages and announcements are authoritative.
3. Oripa FAQ
Q11: Does Oripa offer cash rewards?
No. Oripa content is limited to cards, collectibles, or other lawful items stated on the event page. There is no cash gambling, lottery, guaranteed profit, or cash redemption.
Popular4. Payments & Refunds
Q12: What payment methods are supported?
Supported methods are as shown at checkout and may include credit card, ATM, convenience-store code or barcode, third-party payment tools, or other methods the platform enables.
4. Payments & Refunds
Q13: Do third-party payment tools mean the platform offers virtual-asset trading?
No. If MaiCoin PAY or similar tools are enabled, they are payment channels for purchasing platform goods or services only. G Collective does not provide virtual-asset trading, matching, custody, or investment services.
4. Payments & Refunds
Q14: How long until a refund is credited?
Timing depends on payment method, bank, payment provider, card issuer, or cross-border processing. Credit card reversals may follow the bank's processing schedule.
5. Cross-Border & Logistics
Q15: Will cross-border orders incur customs duties?
They may. Unless otherwise stated on the product or checkout page, customs, import taxes, brokerage, or destination-country fees are usually borne by the buyer or recipient under local rules.
5. Cross-Border & Logistics
Q16: Can I combine multiple items or Oripa prizes for one shipment?
If combined shipping is available, follow the platform flow to request a single shipment. Conditions, fees, storage limits, and delivery methods follow platform announcements.
6. Account & Security
Q17: What products cannot be sold?
Illegal or infringing goods, tobacco or alcohol, drugs, weapons, virtual assets, gambling-like products, counterfeit cards, stolen goods, pirated goods, or other items the platform deems unsuitable for trading.
6. Account & Security
Q18: Can I deal with the seller privately?
No. For transaction safety and dispute handling, buyers and sellers should complete deals on the platform. Inducing off-platform trades may lead to account restrictions or suspension.
6. Account & Security
Q19: What if my account is restricted?
Appeal through customer service with identity, order, payment, logistics, or product information. The platform will review based on violation type, risk level, and supplementary materials.
Popular6. Account & Security
Q20: How do I contact customer service?
Use the customer service email, in-site support, or contact methods announced on the platform. To speed up handling, provide order ID, event name, payment time, product photos, or other evidence.
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