Privacy Policy

1. Purpose of This Policy

G Collective values the protection of users' personal data and transaction data. This Privacy Policy explains how the platform collects, processes, uses, retains, and protects personal data during member registration, Marketplace transactions, Oripa activities, payments, logistics, customer service, seller verification, risk control, and service improvement.

2. Types of Data Collected

Data Type	Examples
Account data	Name, nickname, email, mobile number, password, login history
Identity verification data	ID documents, company information, tax ID, representative information, seller KYC data
Transaction data	Orders, products, activities, payment status, refunds, disputes, ratings, and customer service records
Oripa activity data	Participation time, activity pool, payment records, result records, prizes, storage and shipping choices
Payment data	Payment method, transaction reference, authorization results, refund records, payment-provider responses
Logistics data	Recipient, address, phone, tracking number, delivery status, proof of delivery
Seller payout data	Bank accounts, cross-border payout accounts, tax data, settlement records
Device and technical data	IP address, browser, device information, cookies, browsing trails, risk-control records
Customer service and dispute data	In-app messages, email, photos, videos, unboxing records, grading materials, complaint documents

3. Purposes of Data Use

Member registration, login, identity verification, and account security.
Marketplace listing, search, transactions, payment, shipping, receipt confirmation, and ratings.
Oripa participation, result disclosure, prize records, storage, combined shipping, and delivery.
Payment confirmation, refunds and reversals, reconciliation, payouts, chargeback handling, and tax/accounting.
Logistics, cross-border customs, delivery notifications, returns, and reverse logistics.
Customer service, transaction disputes, authenticity or condition disputes, complaints, and investigations.
Seller review, risk control, fraud prevention, prohibited-goods management, off-platform trading mitigation, and account security.
Service improvement, analytics, system maintenance, information security, and legal compliance.

4. Third-Party Cooperation and Data Sharing

To deliver platform services, G Collective may provide data to the following parties where necessary:

Recipient	Data That May Be Shared	Purpose
Payment service providers	Transaction amount, order ID, payment status, refund data, necessary payer information	Payment, refunds, reconciliation, risk control, and chargeback handling
Logistics providers	Recipient, address, phone, shipment details, tracking number	Delivery, proof of receipt, returns, tracking
Cross-border or customs brokers	Recipient data, product data, declarations, identity or customs-required information	Cross-border delivery, customs clearance, duties
Grading or inspection partners	Product photos, certification numbers, transaction data, necessary contact information	Authenticity grading, condition inspection, or dispute assessment
Cloud and system vendors	Data necessary to operate systems	Website, databases, customer service, notifications, and security services
Accountants, lawyers, or advisors	Transaction, refund, dispute, tax, and contract-related data as needed	Accounting, compliance, disputes, and legal proceedings
Regulators or judicial authorities	Data required by law or formal process	Legal compliance, investigations, or dispute handling

5. Cookies and Tracking Technologies

The platform may use cookies, pixels, device identifiers, or similar technologies to maintain login state, remember preferences, analyze site usage, improve services, detect abnormal logins, prevent fraud, and measure marketing effectiveness. Users can manage cookies in browser settings; disabling some cookies may affect login, cart, payment, or other features.

6. Retention Period

The platform retains data for the period necessary to fulfill the purposes for which it was collected. Where data relates to transaction records, refund disputes, chargebacks, taxes, accounting, statutory retention, risk control, account security, or legitimate platform interests, the platform may continue retention as needed.

7. User Rights

Users may request access, review, copies, supplementation, correction, restriction of processing, or deletion of personal data as provided by law. Where data relates to incomplete transactions, refund disputes, chargebacks, statutory retention, risk control, security, or legitimate platform interests, the platform may retain necessary data as permitted by law.

8. Data Security

Reasonable technical and organizational measures to protect data.
Access controls aligned with job responsibilities.
Retention of login, operational, payment, refund, payout, and customer service records.
Risk detection for abnormal logins, fraud, off-platform trading, counterfeit cards, or violations.
Internal staff and partners use data only within necessary scope.

9. Minors

If a user is a minor, a legal guardian’s consent should be obtained before using the platform. The platform may restrict certain services for minors or request additional consent depending on service nature, payment methods, event rules, or legal requirements.

10. Policy Updates

The platform may update this policy due to service changes, legal updates, payment or logistics partner changes, security needs, or operations. The updated policy will be posted on the website and takes effect from the posted or specified date.