Refund Policy

1. Purpose of This Page

This page describes G Collective policies on cancellation, returns, refunds, partial refunds, items not as described, non-receipt, Oripa refund limits, card reversals, and dispute handling. Actual outcomes depend on product pages, event pages, order status, terms of service, law, and platform determinations.

2. Refund Types

Type	When It Applies
Order cancellation refund	Paid but not yet shipped, no Oripa result yet, or other cases where platform rules allow cancellation
Standard return refund	After a physical product is delivered, the user applies for a return under law or platform policy
Not-as-described refund	Version, language, grading info, condition, or contents clearly differ from the product page
Non-receipt refund	Logistics cannot prove delivery, shipment lost, or seller did not actually ship
Partial refund	Partial defects, missing parts, value impairment, or mutually agreed price reduction
Oripa exception refund	Duplicate charges, payment succeeded but no result, misleading event disclosure, failure to receive entitled content, or platform-attributable issues
Chargeback / payment dispute	Cardholder or payer disputes payment via bank, payment provider, or card issuer

3. Marketplace Return Conditions

When applying for a return, buyers should keep the product, sleeves, slabs, outer box, accessories, gifts, certificates, grading labels, protective packaging, and included documents intact. If the product’s integrity or value is affected by opening, use, stains, bends, scratches, moisture, swapping, missing parts, or improper packing, the platform may refuse the return, charge restoration or impairment fees, or process a partial refund.

4. Special Considerations for Card Products

Card value may depend on condition, version, language, rarity, grade, certification number, card state, and market price.
Buyers should provide clear photos, unboxing records, front and back, corners, edges, serial numbers, or grading labels as applicable.
The platform will assess using listing text, seller photos, logistics records, unboxing evidence, both parties’ statements, and grading data when needed.
Market price fluctuations alone are not grounds for return or refund.

5. Not as Described

Buyers may request “not as described” handling if, for example: wrong version or language, grade or cert number mismatch, major creases or damage not disclosed, actual item clearly differs from listing photos, wrong item shipped, missing accessories or certificates stated on the product page, or other material differences affecting the transaction decision.

6. Oripa Refund Policy

Oripa involves results generated or revealed under event rules after payment; before participating, users should read the event page for price, prizes, quantities, odds, shipping, and refund rules.

If a result has not yet been generated or revealed, cancellation may be requested per the event page or platform policy. If a result has been generated or revealed, except where required by law, duplicate charges, payment anomalies, system errors, misleading disclosures, failure to receive entitled prizes, or other platform-attributable cases, refunds or cancellations are generally not available solely because the draw did not meet expectations, personal preference, market price changes, or buyer’s change of mind.

7. Refund Process

1User submits a request via the order page or customer service.
2The platform verifies request type, payment status, shipment status, Oripa result status, or event rules.
3The platform notifies the seller or fulfillment party to respond and provide evidence.
4When required, the buyer returns the product or supplies photos, video, or unboxing records per platform instructions.
5The platform decides full refund, partial refund, denial, reshipment, alternative remedy, or other handling based on the record.
6After refund completion, orders, accounting, seller funds, and credit records are updated per platform rules.

8. Refund Method and Timing

Refunds follow the original payment method, payment-provider rules, order status, and platform procedures. Card transactions may be reversed against the original charge; other methods may require confirming refund accounts with the platform or seller. Posting time varies by payment method, bank, provider, cross-border flow, or issuer processing.

9. Return Shipping and Responsibility

Situation	Principle
Seller did not ship	Refund is generally handled by seller or platform by responsibility; buyer does not bear return shipping
Not as described	If upheld by the platform, return shipping or related costs may be borne by the seller
Buyer’s personal reason for return	If return is allowed under platform rules or law, shipping may be borne by the buyer
Lost or damaged in transit	Handled per logistics records, insurance, proof of receipt, and liability allocation
Oripa result not as expected	If the result was revealed per rules, refund is generally not available solely for unmet expectations

10. Chargebacks and Payment Disputes

If the payer initiates a chargeback or payment dispute through a bank, card issuer, or payment provider, the platform may require users, sellers, or fulfillment parties to provide orders, logistics, delivery proof, customer service records, product photos, Oripa result logs, event disclosures, and other necessary evidence. If a dispute causes platform loss, the platform may hold funds, claw back, or restrict accounts per terms, seller rules, and accounting policies.